Community & support
Tips and product notes live on the blog. Bugs, billing, and account questions come by email.
Blog
How-tos and updates stay as posts. There is no chat room.
What the blog is for
- Tips and workflow sharing
- Feature ideas and beta feedback
- Photoshop and Illustrator integration experiences
Send these by email
Do not put refunds, billing, account details, personal data, or license keys in a public post. Use official support instead.
Customer support
For bugs, failed restores, billing, refunds, and account issues, email contact@reflo.io.kr. Attach a diagnostics bundle from the app when you can — it helps us respond faster.
Pick the topic that matches your issue to open your mail app.
Create a diagnostics bundle in the app
In the REFLO app: Settings → Support → create a diagnostics bundle and attach it to your email.
Subscriptions & refunds
Refund and cancellation paths depend on where you purchased. A public post cannot process a payment.
Mac App Store purchase
Pro and Cloud History bought inside REFLO History are billed by Apple. Manage or refund through Apple.
Subscriptions bought on this site
Subscriptions and extra capacity started on this site are handled here. Email contact@reflo.io.kr for billing and refunds.
Full refund policy: Terms of Service