Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between you and REFLO ("REFLO," "we," "us," or "our"). By creating an account, downloading or using the REFLO desktop application, visiting our websites (including the Account Hub at reflo.io.kr), or using Cloud History and related services (collectively, the "Services"), you agree to these Terms and to our Privacy Policy.

If you do not agree, do not use the Services.

2. Eligibility (Including COPPA)

You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use the Services.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 in violation of the U.S. Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us personal information, contact us at the address in Section 15 and we will take appropriate steps to delete it.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must provide accurate registration information and keep it up to date.

Notify us promptly at the contact address below if you suspect unauthorized access to your account.

4. Subscriptions, Billing, and Trials

Paid plans, add-ons, and billing are processed through our payment partner (currently Paddle). Prices, renewal terms, taxes, and cancellation rules are shown at checkout and in your account portal.

Except where required by applicable law, fees are non-refundable once a billing period has started. Statutory withdrawal or cooling-off rights for consumers in the European Economic Area (EEA), United Kingdom, or other jurisdictions remain unaffected where applicable.

We may change pricing or plan features with reasonable notice as required by law or your payment terms.

5. Acceptable Use

You agree not to:

• Use the Services for unlawful, infringing, or abusive purposes.
• Attempt to bypass security, access another user's data without authorization, or interfere with the Services.
• Reverse engineer or extract source code except where permitted by mandatory law.
• Upload malware or use the Services to harm others' systems or data.
• Resell or sublicense the Services except as expressly allowed for team or organization plans.

6. Your Content and Cloud History

You retain ownership of files, projects, and other content you store or sync through the Services ("Your Content").

You grant REFLO a limited license to host, process, transmit, and display Your Content solely to operate, secure, and improve the Services (including backups, versioning, and Cloud History features).

You are responsible for ensuring you have the rights to store and sync Your Content and that it complies with applicable law.

7. REFLO Intellectual Property

The Services, including software, branding, documentation, and UI, are owned by REFLO or its licensors and are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the client software and web interfaces for your internal or personal creative workflow.

8. Third-Party Services

The Services may integrate with third parties (e.g., payment processors, email delivery, cloud infrastructure, Adobe host applications). Their terms and privacy practices apply to those interactions.

We are not responsible for third-party products or services outside our reasonable control.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WHERE ALLOWED.

Creative workflows and file recovery involve risk. You should maintain independent backups of critical work. We do not guarantee uninterrupted or error-free operation.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REFLO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO REFLO FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $100.

Nothing in these Terms limits liability that cannot be limited under applicable law (including mandatory consumer rights in the EEA, UK, or California).

11. Suspension and Termination

You may stop using the Services at any time and may request account deletion as described in our Privacy Policy.

We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Services and other users.

Upon termination, your right to use the Services ends. We may retain or delete Your Content according to our Privacy Policy and applicable law.

12. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms with a new effective date and, where required by law, provide additional notice (e.g., email or in-app notice).

Continued use after the effective date constitutes acceptance of the updated Terms, except where your consent is required by law.

13. Governing Law and Disputes

These Terms are governed by the laws applicable to REFLO's principal place of business, without regard to conflict-of-law rules, except that mandatory consumer protection laws in your country of residence remain in effect where they apply.

If you are a consumer in the EEA or UK, you may also have the right to bring claims in your local courts. If you are a California resident, you retain rights under California law including the CCPA as described in our Privacy Policy.

14. Export and Sanctions

You may not use or export the Services except as authorized by applicable export control and sanctions laws.

15. Contact

Questions about these Terms: support@reflo.app

Privacy-related requests: privacy@reflo.app